Inbound non-acd on non-ipcc
WebAug 7, 2024 · In CUIC if you go to the traditional historical reporting part, You can see Agent Call Summary Report and below are its fields Fields The report includes a table that displays the following information: The field "ACD-Transfer out" … WebOct 9, 2024 · Inbound Non-ACD On Non-IPCC— Max Talk Time Maximum time that the agent spent in Talking state on a received non-Unified CCX call received on a non …
Inbound non-acd on non-ipcc
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WebChartname Description Displaystheactivetimeandaccepttimethatanagentspendsonallthechat contacts. TotalActive,AcceptTimeby Agent Fields ... WebOct 29, 2012 · A non-ACD call is any call that is not dialed to an ICD route point number, for example, an internal call between agents or an outbound call. Multiple Lines Support Cisco Unified CCX provides multiple line support using the …
WebOct 9, 2024 · 4 = Inbound non-ACD on non-IPCC.—Non-Unified CCX call that is received by the agent on a non-Unified CCX extension. 5 = Outbound on IPCC.—Call that an agent … WebWe already have an ACD and non ACD report that should report on this but I see that the total calls here are not matching with our CDR reporting tool. the CDR tool has 55 inbound …
WebThere is one more option to select that allow non-CUIC users to view the report data. Click on the box next to the Enable Unauthorized Access link. You can highlight and copy one of the links provided; Excel, HTML or XML. The most common used link is HTML. This link can then be copied into an email and sent to users you would like to view the ... WebMiContact Center Outbound Elevate customer engagement with MiContact Center Outbound: a complete outbound contact management suite that supports all modes of outbound dialing, multi-channel communications, and campaign management. Deliver Exceptional Customer Experiences Related Resources Blog Read More Read More
WebMar 24, 2015 · If the ACD transfer out represents - 133 calls And Outbound on IPCC represents - 187 calls Outbound on Non-IPCC - 30 calls Is the understanding correct that 133 out of 187 calls were transferred out by the agent to another caller or application.
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